Privacy Policy: AB Property Consultants
Last Updated: 1 February 2026
- Our Commitment to Privacy
AB Property Consultants (“we”, “us”, “our”) recognizes the importance of protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and manage your personal information. - The Information We Collect
We collect information necessary to provide real estate services, including buying, selling, leasing, and property management. This includes:- Contact Details: Name, residential address, email, and phone numbers etc.
- Identification: Driver’s license, passport details, or proof of age or any similar document (collected for identity verification and “Open Home” security).
- Financial Information: Bank account details (for rental payments/disbursements), income details, and credit history (for tenancy applications).
- Property Details: Ownership details, property history, and photos/videos of your property for marketing.
- How We Collect Information
We collect personal information in several ways, including:- In-Person: During property inspections (Open Homes) and face-to-face meetings.
- Digital Forms: Through our website, property portals (e.g., realestate.com.au, Domain), and electronic tenancy application platforms.
- Direct Communication: Via emails, phone calls, and SMS.
- Third Parties: From referees, employers, and credit reporting bodies (with your consent).
- Why We Collect and Use Your Information
We use your information for the following primary purposes:- Service Delivery: To list, market, and sell properties or to manage tenancies.
- Safety & Security: To record attendees at Open Homes for the security of the vendor’s property.
- Verification: To verify the identity of buyers, sellers, and tenants as required by law (including AML/CTF 2026 requirements).
- Marketing: To provide you with updates on the property market or available listings (you may opt-out at any time).
- Disclosure of Personal Information
We may disclose your information to third parties where necessary, including:- Service Providers: Maintenance contractors, photographers, and professional cleaners.
- Portals & Advertising: Real estate listing websites and social media platforms.
- Legal & Regulatory: Government authorities, courts, or law enforcement where required by law.
- Tenancy Databases: For checking or reporting tenant history (in accordance with tenancy laws).
- Financial Institutions: Mortgage brokers or banks involved in your transaction.
- Overseas Disclosure
In some cases, we may use cloud-based storage or virtual assistants located outside Australia (e.g., New Zealand). We take reasonable steps to ensure these recipients handle your data in accordance with Australian privacy standards. - Data Security and Retention
We take “reasonable steps” to protect your data from misuse or unauthorized access.- Digital Security: We use encryption, multi-factor authentication (MFA), and secure CRM systems.
- Physical Security: Hard copies are stored in locked cabinets or securely destroyed when no longer needed.
- Retention: We only keep your data for as long as necessary for our legal and business obligations.
- Access, Correction, and Complaints
- Access/Correction: You have the right to request access to the personal information we hold about you and to ask for corrections.
- Complaints: If you believe we have breached the APPs, please contact us using the details below. We aim to respond within 30 days. If you are unsatisfied, you may contact the OAIC (www.oaic.gov.au).
- Contact Us
For any privacy-related inquiries, please contact:
Privacy Officer AB Property Consultants Forest Close Northmead NSW 2152
Email: ab@abproperties.com.au; Phone: 0402 961 515