Privacy Policy

AB Property Consultants | Last updated: 29 October 2026

1. Who we are and when this policy applies

AB Property Consultants ("AB Properties", "we", "us" or "our") provides real estate sales, buying, leasing and property management services. This policy applies when you visit our website, contact us, attend an inspection, or deal with us as an owner, seller, buyer, landlord, tenant, applicant, supplier or representative.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other laws that apply to our activities. Since 1 July 2026, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act) and relevant Rules apply to certain real estate sale, purchase and transfer services.

2. Personal information we may collect

The types of information we collect depend on your relationship with us and the services involved. These may include:

• Contact and identity details: name, address, phone number, email, date of birth, identity-document details, identification and verification outcomes.
• Property and transaction details: property address, ownership, listing and sale information, offers, contracts, inspection attendance and communications.
• Financial and tenancy information: payment or bank details, income and employment information, references and tenancy application or transaction records where relevant.
• AML/CTF information where required: details of individuals and organisations involved in a transaction, representatives, beneficial owners, ownership or control arrangements, source of funds or wealth, screening results and relevant risk assessments.
• Website and marketing information: enquiries, marketing preferences, IP address, browser information and information collected through applicable cookies or analytics tools.

We aim to collect only information reasonably necessary for our services or required or authorised by law. Sensitive information is collected only where permitted, including for a relevant legal compliance purpose.

3. How we collect information

We collect information directly from you through website forms, calls, emails, SMS, open homes, property inspections, appointments, applications and transaction documents. We may also collect information from property portals, employers, referees, solicitors, conveyancers, mortgage or financial service providers, identity-verification providers, public property and company registers, and other lawful sources where appropriate.

Where reasonable and practicable, we will tell you why information is needed, whether collection is required or authorised by law, and the consequences of not providing it.

4. Why we use your information

We use and disclose personal information where appropriate to:

• Respond to enquiries, organise inspections, list and market property, negotiate and complete sales, and provide leasing or property management services.
• Assess tenancy applications, communicate with owners and occupants, arrange payments and maintain the safety and security of properties and inspections.
• Verify identities, meet AML/CTF obligations and other legal or professional requirements, manage fraud risk, disputes, record keeping and compliance.
• Provide property updates and marketing communications where permitted, subject to your communication preferences and applicable opt-out rights.
• Maintain and improve our website, systems and customer service.

5. Anti-money laundering and counter-terrorism financing

For real estate services covered by the AML/CTF Act, AB Property Consultants may be required to undertake customer due diligence ("know your customer" or KYC) on relevant parties. When brokering a regulated real estate sale or transfer, this can include both the seller and buyer, and relevant individuals who own, control or act for an entity.

Depending on the circumstances and assessed risk, we may:

• Request and verify names, dates of birth, addresses and relevant identification details against reliable and independent documents or electronic sources.
• Identify beneficial owners, company or trust structures, representatives and persons acting on behalf of a customer.
• Screen relevant parties against sanctions and politically exposed person (PEP) information and assess money laundering, terrorism financing or proliferation financing risks.
• Seek information about the nature and purpose of a transaction, and source of funds or wealth where required or appropriate to the risk.
• Review or update customer information, keep required compliance records and make legally required reports to AUSTRAC or other authorised authorities.

We may use specialist identity verification or AML compliance service providers to carry out these checks. In some circumstances we cannot explain whether certain enquiries or disclosures have occurred because the law restricts disclosure, including "tipping off" restrictions.

If we cannot obtain information required to meet our legal obligations, we may be unable to commence, continue or complete a regulated service. Attending an open home does not, by itself, mean every visitor must undergo full AML/CTF customer due diligence.

6. Who we may share information with

Where needed for the purposes above or permitted by law, we may share relevant information with:

• Solicitors, conveyancers, financial institutions, brokers and other parties assisting with a sale, purchase or property management service.
• Property advertising platforms, photographers, contractors, tradespeople and service providers involved in delivering our services.
• Identity verification, electronic-signing, CRM, IT, cloud hosting, data storage, screening and AML/CTF service providers.
• Tenancy databases and relevant reference providers, where authorised and in accordance with applicable tenancy laws.
• AUSTRAC, courts, regulators, law enforcement and other government bodies where required or authorised by law.

We do not disclose AML/CTF reporting information in a way that would breach legal confidentiality or tipping-off requirements. We do not sell your personal information to third parties for their own marketing.

7. Marketing, website use and cookies

We may contact you with property listings, market updates and relevant services where lawful. You can opt out of promotional emails or messages by using the unsubscribe option provided or contacting us. Opting out of marketing does not prevent communications necessary to provide a service or comply with law.

Our website and third-party property platforms may use cookies or analytics technologies to help operate and understand their services. External websites have their own privacy practices, which you should review separately.

8. Overseas disclosure

Some information may be processed or stored by cloud providers, technology services or support providers located outside Australia. Our existing arrangements have included providers in New Zealand. Other overseas locations may depend on the services used. Where practicable, we identify relevant overseas countries and take reasonable steps to protect personal information in accordance with applicable Australian privacy requirements. Please contact us for information about our current arrangements.

9. How we protect and retain information

We take reasonable technical and organisational steps to safeguard information against misuse, loss, interference and unauthorised access, modification or disclosure. Measures may include access controls, secure systems, appropriate encryption, multi-factor authentication and secure physical storage. No electronic service can be guaranteed completely secure.

AML/CTF records: We retain records required under the AML/CTF Act for the applicable legal period. This is generally seven years, with the starting point depending on the record type, including the end of a business relationship or the date of a relevant transaction. Other property, tenancy, financial and business records are kept for periods required by law or reasonably needed for permitted purposes.

Identification documents: We aim to retain the minimum identity data and verification records necessary for compliance. Full photocopies or scans of identification documents are not required solely for AML/CTF record keeping under the current rules. Any copies collected will be securely deleted or de-identified once no longer needed for a lawful purpose, unless another lawful retention requirement applies.

10. Access, correction and your choices

You may ask to access personal information we hold about you, or request that inaccurate, incomplete or outdated details be corrected. Contact our Privacy Officer using the details below. We may need to verify your identity before responding and may refuse access where an exception applies under law, including where disclosure would conflict with AML/CTF restrictions.

Where lawful and practicable, you may interact with us anonymously or under a pseudonym. Identification will be necessary for certain transactions, services and legal compliance activities.

11. Privacy complaints

If you have a concern about how we handle personal information, please contact our Privacy Officer in writing and provide enough information for us to investigate. We aim to acknowledge and respond to complaints within a reasonable time, generally within 30 days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Updates to this policy

We may update this policy to reflect changes to our practices, technology, or legal obligations. The latest version will be available at abproperties.com.au/privacy-policy/, with the most recent update date shown at the top of the policy.

13. Contact our Privacy Officer